Privacy Policy
Liberty One Insurance Services Privacy Policy
Effective Date: March 14, 2014
Liberty One Insurance Services (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your choices regarding our collection and use of your data.
By using our website, services, or engaging with our communications, you agree to the terms of this Privacy Policy. We may update this policy from time to time, and we will notify you of any significant changes by posting the new policy on this page.
1. Information We Collect
We may collect personal information about you from various sources, including directly from you, automatically through our website and services, and from third-party sources.
1.1 Information You Provide to Us: This includes information you provide when you:
- Create an account or register for our services
- Purchase products or services
- Sign up for communications
- Contact us for support or inquiries
The types of personal information you may provide include:
- Contact details (e.g., name, postal address, email address, phone number)
- Payment information (e.g., credit card details, billing address)
- Demographic information
- Any other information you choose to provide (e.g., feedback, preferences)
1.2 Information Collected Automatically: When you visit our website, use our services, or interact with our emails and advertisements, we may automatically collect certain information about your device and usage through technologies such as:
- Cookies: Small text files placed on your device to collect standard Internet log information and visitor behavior information.
- Web Beacons/Pixel Tags: Tiny graphics with a unique identifier, used to track online movements.
- Log Files: Server logs that record information like IP addresses, browser type, operating system, referring URLs, and timestamps.
- Analytics Tools: Third-party services (e.g., Google Analytics) that help us understand user behavior.
1.3 Information from Third Parties: We may receive information about you from third parties, such as payment processors, marketing partners, or social media platforms, in accordance with their privacy policies.
2. How We Use Your Information
We use the information we collect for various business purposes, including:
- Providing and managing our products and services
- Processing transactions and fulfilling orders
- Communicating with you about your account, services, and inquiries
- Sending you updates, alerts, and administrative messages
- Improving, personalizing, and optimizing our website and services
- Conducting analytics and research to understand user behavior and trends
- Marketing and promotional activities, including sending newsletters and offers (where consented)
- Ensuring the security and integrity of our systems
- Complying with legal obligations, industry standards, and our policies
- Detecting, investigating, and preventing fraudulent or illegal activities
3. SMS/Text Messaging Policy (TCR Compliance)
Liberty One Insurance Services uses SMS/text messaging to communicate with our customers for specific purposes.
3.1 Consent:
We only send SMS messages to individuals who have provided explicit express written consent to receive such communications. This consent is obtained when a customer texts our company number, (909) 865-6400, for information regarding our services, as described on our website at https://www.libertyoneauto.com/.
By texting Liberty One Insurance Svcs. at (909) 865-6400, you agree to receive Account Notifications messages from Liberty One Insurance Svcs. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. For our privacy policy, visit https://www.libertyoneauto.com/privacy-policy/ and for our Terms of Service, visit https://www.libertyoneauto.com/terms-and-conditions/.
3.2 Types of Messages You May Receive: The types of messages you may receive from us include:
- Customer Care: Messages related to your service, account, or support inquiries (e.g., troubleshooting assistance, service updates).
- Account Notifications: Important updates regarding your account status, policies, payment reminders, or renewals.
3.3 Message Frequency: Message frequency will vary depending on your interactions with us and the services you use.
3.4 Cost: Message and data rates may apply for any messages sent to or from you. Please consult your mobile carrier for details.
3.5 Opt-Out / Disabling Messages: If you wish to stop receiving SMS messages from us, you may reply STOP to any message you receive. You will receive one final confirmation message indicating that you have been opted out. No further messages will be sent unless you explicitly opt back in.
3.6 Help / Support: For assistance with our SMS program, you can reply HELP to any message you receive, or call our customer service at (909) 865-6400.
3.7 No Sharing of SMS Consent: SMS opt-in data and consent will not be shared with any third parties or affiliates for marketing purposes. This data is strictly used for the purposes for which consent was provided, and is not sold, rented, or exchanged.
3.8 Third-Party Providers: We use third-party service providers to facilitate our SMS communications. These providers are contractually bound to handle your data in accordance with this Privacy Policy and applicable laws.
4. How We Share Your Information
We do not rent, sell, or otherwise disclose personal information we collect about you, except as described in this Privacy Policy:
- Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., payment processing, analytics, customer support, marketing services). These parties are authorized to use your information only as necessary to provide these services to us.
- Affiliates: We may share your information with our affiliated entities for business operations and services.
- Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of the transaction.
- Legal Compliance and Protection: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe such action is necessary to (a) comply with a legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of our services or the public, or (d) protect against legal liability.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
5. Your Rights and Choices
You may have certain rights regarding your personal information, depending on applicable laws, including:
- Access/Review/Update: You may have the right to access, review, update, and correct inaccuracies in your personal information.
- Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails by following the unsubscribe instructions included in our emails. For SMS, use the “STOP” command as described above.
- Data Portability: You may have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
- Deletion/Erasure: You may have the right to request the deletion of your personal information, subject to certain legal exceptions.
To exercise these rights, please contact us using the information in the “Contact Us” section below.
6. Data Security
We implement reasonable technical and organizational measures designed to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Children’s Privacy
Our services are not intended for children under the age of [e.g., 13 or 16], and we do not knowingly collect personal information from children without appropriate parental consent. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page indicates when this Privacy Policy was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
By Email: sonny@libertyoneauto.com By Phone: (909) 865-6400 By Mail: Liberty One Insurance Services 1035 W. Mission Blvd Pomona, CA 91766 United States